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How can we help?

Answers to common questions about Bazee, and a direct line to a real person when you need one.

Contact support

Email us and include your iPhone model and iOS version, and we'll get back to you as soon as we can.

support@bazee.app

Frequently asked questions

Why aren't my rings showing up?

Open Settings → Health → Data Access & Devices → Bazee and make sure Move, Exercise and Stand are turned on. Then tap the refresh button on the Activity tab. An Apple Watch records all three rings most accurately.

How do I join a competition?

Tap Compete, then Join Code, and enter the 6-character invite code from the organizer. You need to join before the competition starts.

How are points calculated?

Each ring earns 1 point for every 1% of its goal, so closing all three rings is worth 300 points. Going beyond your goals earns more, and the daily maximum is 600 points.

How does the fasting tracker work?

Open the Fast tab, set a schedule for each day of the week, then tap Start Fast. The ring moves through Digestion, Glycogen, Fat Mobilization and Ketogenic phases, and Bazee keeps your streaks and history.

Is Bazee free?

Yes. Bazee is free to download and use, with no subscription.

How do I delete my data?

Email support@bazee.app and we'll help. Data stored in iCloud can also be removed from Settings → your name → iCloud → Manage Account Storage. See our Privacy Policy for details.